Privacy Policy
How Aqua Boss collects, uses, and protects the information you share with us — including your mobile number and text messaging consent.
Last updated
Overview
Aqua Boss ("we," "us," or "our") is a family-owned marine parts, supplies, and trolling-motor repair shop located at 233 W North St, Lakeview, MI 48850. This policy explains what personal information we collect, why we collect it, how we use it, and the choices you have over it.
It applies to our website, our online store, our contact and service-request forms, and our text messaging program. By using our website or providing us your information, you agree to the practices described here.
Information We Collect
We only collect personal information that you choose to give us, or that is needed to complete a purchase or a repair. We may collect personal information when you:
- Submit a request for service, a repair estimate, or an appointment through the “Contact Us” form on our website
- Call, text, or email us directly
- Place an order for parts, supplies, or equipment through our online store
- Drop off a motor or other equipment for repair at our shop or one of our drop-off locations
- Opt in to receive text message updates from us
Depending on how you contact us, the information collected may include:
- Your name
- Your mobile or landline phone number
- Your email address
- Your mailing or shipping address
- Details about your equipment and the service you are requesting
- Order and transaction history
We do not collect or store your full payment card details. Payments made through our online store are processed by our payment processor, Stripe, and card information is submitted directly to them.
Our website may also automatically collect limited technical information, such as your browser type, device type, and the pages you visit, in order to keep the site working correctly and understand which products and services people are looking for.
How We Use Your Information
We use the information you provide to run our business and serve you. Specifically, we use it to:
- Schedule a service, repair, or appointment
- Respond to your questions, quotes, and estimate requests
- Send you updates on the status of a repair, including when your equipment is ready for pickup
- Process, fulfill, and ship your orders
- Provide customer care and follow-up support
- Send appointment reminders and service notifications you have asked to receive
- Keep records required for warranty and authorized-service-center purposes
We do not sell your personal information.
Text Messaging and Your Mobile Information
If you provide your mobile number and opt in to our text messaging program, we use it only to communicate with you directly about your service, your order, or your inquiry. Your consent to receive text messages is never required in order to make a purchase or receive service from us.
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You may stop receiving text messages from us at any time, and there is no charge or penalty for doing so.
If you wish to be removed from receiving future communications, you can opt out by texting STOP.
SMS Terms of Service
These terms govern the Aqua Boss text messaging program.
Program description: After opting in to receive SMS notifications from Aqua Boss, you may receive messages about appointment notifications, repair status updates, estimate approvals, order and pickup notifications, follow-ups, and reminders.
How to opt out (STOP): You can cancel the SMS service at any time. Just text “STOP”. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
How to get help (HELP): If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at aquabossrepair@gmail.com or (616) 890-2515.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy on this page.
How We Protect Your Information
We take reasonable administrative and technical measures to protect the information you give us, including encrypted connections across our website and restricted access to customer records. No method of transmission or storage is completely secure, so while we work hard to protect your information, we cannot guarantee absolute security.
We keep your information only as long as needed for the purposes described in this policy, or as required for tax, warranty, and recordkeeping obligations.
Your Choices and Rights
You are in control of the information you share with us. At any time you may:
- Opt out of text messages by replying STOP to any message from us
- Ask us to stop contacting you by phone or email
- Request a copy of the personal information we hold about you
- Ask us to correct information that is inaccurate
- Ask us to delete your information, where we are not required to keep it
To make any of these requests, contact us at aquabossrepair@gmail.com or (616) 890-2515.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy, our text messaging program, or how we handle your information, please reach out:
- Aqua Boss
- 233 W North St, Lakeview, MI 48850
- Phone: (616) 890-2515
- Email: aquabossrepair@gmail.com